Refund policy

Return and Refund Policy

We want customers to receive goods in the condition expected and as described.

Damaged, faulty or incorrect goods
Please inspect your order on delivery. If any item is damaged, defective, incorrectly supplied or materially different from its description, contact LFP Foodservice as soon as possible with your order number and, where relevant, photographs of the goods and packaging.

Where goods are faulty, not as described or otherwise do not meet applicable statutory requirements, we will provide the appropriate remedy, which may include replacement, credit or refund.

Food products and change-of-mind returns
Because many of our products are food ingredients and may be perishable, temperature-sensitive, hygiene-sensitive or supplied in sealed packaging, some goods cannot be returned simply because you have changed your mind.

Products that are perishable, have been opened, unsealed, used, contaminated, improperly stored or are otherwise unsuitable for resale may not be accepted for return unless they are faulty, damaged or incorrectly supplied.

Unopened non-perishable goods
If you wish to return an unopened, non-perishable product, please contact us before sending anything back. Returns must be authorised in advance and goods must be unused, unopened, in their original packaging and in resalable condition.

Business and trade customers
Orders placed by business or trade customers are subject to the agreed commercial terms for that account. Nothing in this policy excludes rights that cannot legally be excluded.

Returns procedure
Please contact LFP Foodservice before returning any goods. Unauthorised returns may not be accepted. Where a return is approved, we will provide instructions for return or collection.

Refunds
Once an approved return has been received and inspected, we will confirm whether a refund or credit has been approved. Approved refunds will normally be made to the original payment method. Processing times may vary depending on the payment provider.

Delivery damage or shortages
If an order arrives damaged, incomplete or with incorrect goods, please contact us promptly so that we can investigate and resolve the issue.

Your statutory rights
Nothing in this policy affects any statutory rights that apply to you.